Staff Development Center

Program Learning Outcomes
1. Apply skills and knowledge to effectively perform daily operational tasks at the University of Ruhuna.
2. Demonstrate improved communication, collaboration, and problem-solving skills when working with others (i.e., university staff, students, and other stakeholders).
3. Utilize university resources and technology effectively to enhance work efficiency and accuracy.

Medium of Instructions
Sinhala

Duration
3 Months
Assessment
The completion of the COED Program will be evaluated through the Learning Reflection Diary.
Certification
In recognition of the participant's dedication and commitment to professional growth, a Certificate of Completion will be presented to the participants upon successful completion of this development program.

Module Title

• University Fundamentals
• Effective Communication
• Customer Service Excellence
• Loyalty and Career Passion
• Conflict Resolution
• Work Prioritization
• Effective Teamwork
• Diversity and Inclusion
• Problem-Solving and Decision-Making
• Stress Management

Module Details

• University Fundamentals

1. Identify the University structure
2. Identify key personnel and their areas of
3. Describe the responsibility and accountability of the

• Effective Communication

1. Craft clear and concise written and verbal messages (e.g., emails, phone calls, etc.).
2. Employ strategies for de-escalating conflict and handling difficult
3. Demonstrate professional communication in all

• Customer Service Excellence

1. Apply customer service best practices in all
2. Build rapport and positive relationships with university
3. Identify and address customer concerns
4. Demonstrate empathy and professionalism in resolving

• Loyalty and Career Passion

1. Develop career passion and its importance in job
2. Develop personal values and strengths that can be fostered within the employee role at the University of Ruhuna.
3. Develop a passion for continuous learning, professional development, and achieving a positive work-life balance.

• Conflict Resolution

1. Recognize different types of conflict styles and their
2. Utilize active listening techniques to understand opposing
3. Employ conflict resolution strategies to find common

• Work Prioritization

1. Prioritize tasks based on urgency and
2. Apply prioritization strategies to improve work
3. Manage work deadlines

• Effective Teamwork

1. Develop a positive and collaborative team
2. Evaluate different perspectives and work towards shared

• Diversity and Inclusion

1. Explain the importance of diversity and inclusion in the
2. Recognize and appreciate cultural
3. Create a welcoming and inclusive environment for all university members.

• Problem-Solving and Decision-Making

1. Analyze information critically and identify potential
2. Assess the risks and benefits of different courses of
3. Make effective decisions within the scope of their
4. Apply a structured approach to problem-

• Stress Management Techniques

1. Recognize the reasons for stress and its impact on
2. Demonstrate a positive and resilient attitude in the
3. Apply healthy coping mechanisms to manage stress.